Introduction

Elcom is committed to ensuring that your privacy is protected. This Privacy Statement explains how we use the information we collect about you and the procedures that we have in place to safeguard your private data and privacy whilst you use our services.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act and the General Data Protection Regulations (GDPR)). Elcom is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This policy applies to all Elcom websites and governs data collection and usage. By using any Elcom website, you consent to the data use and processes we outline in this statement.

Purpose

The purpose of this policy is to ensure customer information is treated in accordance with the Data Protection Act and the General Data Protection Regulations.

Scope

The scope of this policy extends to all Elcom Staff, temporary employees and contractors, and any agents of Elcom.

Risks

Non-compliance with this policy could have a significant effect on the efficient operation of Elcom and may result in financial loss and an inability to provide necessary services to our customers.

Collection of Personal Details

Elcom collects personally identifiable information, such as your name, e-mail address, home or work address and telephone number(s). Elcom also collects anonymous demographic information, which is not unique to you, such as your postcode, occupation and some preferences.

We may also collect information about your computer hardware and the software automatically. This information may include your IP address, browser type, domain names, access times and referring website addresses. This information is used by Elcom for the operation of their web services, to maintain quality of those services, and to provide general statistics regarding use of Elcom websites.

Should you choose to link to other websites from Elcom we encourage you to review the privacy statements of those websites. You should understand how those websites collect, use and share personal information. Elcom can accept no responsibility for the use of data, personal information or other content on websites outside of the Elcom proprietary websites.

Use of your Personal Information

Elcom collects and uses your personal information to operate Elcom websites and deliver the services you have requested. Elcom also uses your personally identifiable information to inform you of other products or services available from us. Elcom may contact you to conduct research about your opinion of our services or of potential new products or services that may be developed.

Elcom does not use or disclose sensitive personal information. Elcom keeps track of the Elcom websites and pages our customers visit. This data is used to deliver more appropriate content and information.

Elcom does not sell, rent, loan or lease its customer lists to third parties. Elcom may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. Occasionally, Elcom may share data with trusted partners to send you email or items by post, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services on behalf of Elcom, and they are required to maintain the confidentiality of your information.

Elcom websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Elcom or the site; (b) protect and defend the rights or property of Elcom; and, (c) act under exigent circumstances to protect the personal safety of users of Elcom, or the public.

Security of your Personal Information

Elcom secures your personal information from unauthorised access, use or disclosure. Elcom secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. In the event-specific information such as a credit card number is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Financial information is retained in line with UK statutory requirements.

Cookie Policy

Check Cookie Statement on this page.

Changes to this Statement

Elcom will occasionally update this Privacy Statement to reflect best practice and feedback. We suggest that you to occasionally review this Statement to stay informed as to how we are protecting your information.

Your Feedback

We welcome your comments regarding this Privacy Statement. If you believe that Elcom has not adhered to the content, please contact us immediately.

Your Rights

You have the right to request a copy of the personal information Elcom’s database holds on you, and the right to request that any inaccuracies are corrected.

You have the right to request that information about you is deleted or archived; or that Elcom refrains from using your personal information for certain marketing purposes.

Elcom will respond in detail to such requests within four weeks and no charges will be made unless the request is clearly unfounded, repetitive or excessive.

In the event that Elcom is unable to comply with your request, we will inform you of the reason we are not able to do so.

To make a request regarding your personal data, please use the postal correspondence address or email info@elcom.com. Elcom will only action written requests which are sent in this medium; verbal requests are not acceptable.

Introduction

Last updated July 23, 2020

This Cookie Policy explains how Elcom Systems Limited (“Company“, “we“, “us“, and “our“) uses cookies and similar technologies to recognize you when you visit our website https://www.elcom.com, (“Websites“). It explains what these technologies are and why we use them, as well as your rights to control our use of them.

In some cases, we may use cookies to collect personal information, or that becomes personal information if we combine it with other information.

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case Elcom Systems Limited) are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third-party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.

Why do we use cookies?

We use first and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Online Properties. Third parties serve cookies through our Websites for advertising, analytics and other purposes. This is described in more detail below.

The specific types of first and third-party cookies served through our Websites and the purposes they perform are described below (please note that the specific cookies served may vary depending on the specific Online Properties you visit):

How can I control cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services.

The Cookie Consent Manager can be found on our website. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. You may also set or amend your web browser controls to accept or refuse cookies. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.

In addition, most advertising networks offer you a way to opt-out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.

The specific types of first and third-party cookies served through our Websites and the purposes they perform are described in the table below (please note that the specific cookies served may vary depending on the specific Online Properties you visit):

Essential website cookies:

These cookies are strictly necessary to provide you with services available through our Websites and to use some of its features, such as access to secure areas.

Analytics and customization cookies:

Name: #collect
Purpose: Sends data such as visitor’s behaviour and device to Google Analytics. It is able to keep track of the visitor across marketing channels and devices. It is a pixel tracker type cookie whose activity lasts within the browsing session.
Provider: www.elcom.com
Service: Google Analytics View Service Privacy Policy
Country United States
Type: pixel_tracker
Expires in: session

Name: _gid
Purpose: Keeps an entry of unique ID which is then used to come up with statistical data on website usage by visitors. It is a HTTP cookie type and expires after a browsing session.
Provider: www.elcom.com
Service: Google Analytics View Service Privacy Policy
Country United Kingdom
Type: http_cookie
Expires in: 1 day

Name: _ga
Purpose: It records a particular ID used to come up with data about website usage by the user. It is a HTTP cookie that expires after 2 years.
Provider: www.elcom.com
Service: Google Analytics View Service Privacy Policy
Country United Kingdom
Type: http_cookie
Expires in: 1 year 11 months 29 days

Name: _ga
Purpose: Enables Google Analytics regulate the rate of requesting. It is a HTTP cookie type that lasts for a session.
Provider: www.elcom.com
Service: Google Analytics View Service Privacy Policy
Country United Kingdom
Type: http_cookie
Expires in: 1 minute

These cookies collect information that is used either in aggregate form to help us understand how our Websites are being used or how effective our marketing campaigns are, or to help us customize our Websites for you.

Advertising cookies:

These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.

Name: ga-audiences
Purpose: Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites
Provider: www.elcom.com
Service: AdWords View Service Privacy Policy
Country United States
Type: pixel_tracker
Expires in: session


Unclassified cookies:

These are cookies that have not yet been categorized. We are in the process of classifying these cookies with the help of their providers.

Name: pecosipm-cookie
Purpose: Elcom Internal
Provider: www.elcom.com
Service: Site access and load balancing of requests
Country United Kingdom
Type: server_cookie
Expires in: session

What about other tracking technologies, like web beacons?

Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our Websites or opened an e-mail including them. This allows us, for example, to monitor the traffic patterns of users from one page within a website to another, to deliver or communicate with cookies, to understand whether you have come to the website from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of e-mail marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

Do you use Flash cookies or Local Shared Objects?

Websites may also use so-called “Flash Cookies” (also known as Local Shared Objects or “LSOs”) to, among other things, collect and store information about your use of our services, fraud prevention and for other site operations.

If you do not want Flash Cookies stored on your computer, you can adjust the settings of your Flash player to block Flash Cookies storage using the tools contained in the Website Storage Settings Panel. You can also control Flash Cookies by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash Cookies (referred to “information” on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash Cookies that are not being delivered by the operator of the page you are on at the time).

Please note that setting the Flash Player to restrict or limit acceptance of Flash Cookies may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with our services or online content.

Do you serve targeted advertising?

Third parties may serve cookies on your computer or mobile device to serve advertising through our Websites. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. This can be accomplished by them using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details or other details that directly identify you unless you choose to provide these.

How often will you update this Cookie Policy?

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please, therefore, re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

The date at the top of this Cookie Policy indicates when it was last updated.

Where can I get further information?

If you have any questions about our use of cookies or other technologies, please email us at info@elcom.com or call us on +44 20 3920 8054

Introduction